Hardware tokens for Zoom Two-Factor Authentication

  • A Zoom account (free or paid). Important: if you are using social login feature (i.e. login using Google or Facebook account), 2FA feature may not be available
  • A Token2 programmable token (the guide below shows C301-i as an example)
  • An iPhone 7 or newer or Android device with NFC — this is needed for the enrollment only, subsequent logins will only require the hardware token. Windows app is also available but requires an NFC writer device.
  • Sign in to the Zoom web portal after your admin has enabled 2FA or click on ‘Turn on’ in the Two-factor Authentication section of your profile page (for personal accounts). Zoom will ask for your password before proceeding.
  • Select Authentication App as your authentication method by clicking on ‘Set up’ link next to it. Zoom will ask for your password before proceeding.
  • On the next step, Zoom will show a QR code
  • Keep the QR code shown on the screen and continue with NFC burner as described below
  • Open the NFC burner app on your device
  • Tap the option to scan a QR code. Look for a QR code icon on the burner app. See below an example for our Android app:
  • Turn on the hardware token and touch it with your phone (if Android device is used make sure it is overlapped by the NFC antenna, with iPhone 7 and newer, just bring it close to the top of the phone) and click “Connect” on the app
  • Upon successful connection, click the “Burn seed” button. If NFC link is established and the code is correctly scanned, you should see a status window showing “Burning…” and eventually (in a second or two), “burn seed successful..” message in the log window
  • After completing the burning process, turn the token display off and turn it on again
  • On Zoom 2FA page, click Next.
  • Enter the 6-digit code generated by the hardware token, then click Verify
  • Zoom will display a list of recovery codes. If you lose your mobile device, you can use a recovery code instead of a generated 6-digit code to sign in.
  • Click Download or Print to store the recovery codes. Each recovery code can only be used once.
  • Click Done.

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